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AltiGen Phone System Components and Software
The following components and software are available on all AltiGen phone systems:
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The All-in-One Phone System. The AltiServ™ platform is the foundation of every AltiGen phone system, pre-packaged with powerful functionality.
 The telephone system includes all standard PBX functionality, and can support all Voice over IP (VoIP), analog, or a combination of both. The phone system is easily scaled in both size and capability. All day-to-day management of the phone system can be handled in-house.
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AltiGen Phone System Components and Software
The following components and software are available on all AltiGen phone systems:
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VoIP & Analog Telephones:
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710 Telephone
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IP 705 Telephone
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 AltiGen's award winning Voice over IP telephone provides paging, intercom, busy lamp fields, and much more.
IP 710 Overview | IP 710 Brochure
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AltiTouch 510 telephones make
 executive level features and capabilities affordable enough for every user.
AltiTouch 510 Overview | 510 Brochure
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VoIP Softphone
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AltiTouch™ 510 Telephone
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AltiGen systems include call control software (AltiView). This same
 software can be easily upgraded to become a softphone.
VoIP Softphone Overview
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AltiTouch 510 telephones make
 executive level features and capabilities affordable enough for every user.
AltiTouch 510 Overview | 510 Brochure
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Phone System Management Software
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AltiAdmin™
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The AltiWare administrator (AltiAdmin) allows you to easily manage all switching, extension, workgroup, and
 messaging functions using intuitive windows that guide you through the configuration steps for each feature. AltiAdmin communicates with the AltiGen phone system via TCP/IP, allowing you to remotely manage your phone system from virtually anywhere.
AltiAdmin Overview | AltiAdmin Demo
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Call Control Software for End-Users
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AltiAgent™ and AltiSupervisor™
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Advanced Routing/Call Distribution
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Our agent software will help your team professionally
 answer calls with real time statistics and advanced caller info. Supervisors have complete control with live views & monitoring of agent status, call queues and performance statistics.
Overview | AltiAgent demo | AltiSupervisor demo
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Route your customer calls automatically by caller id , account number and more to the right employee every time.
Routing Overview | Routing Datasheet
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Call Monitoring
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Software Development Kit (SDK)
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When enabled, our supervisor software can allow managers to selectively monitor live calls even when out of the office.
Call Monitoring Overview
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Custom integration with AltiGen's phone system is possible using our Software Development Kit.
SDK Overview
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Call Recording & Voicemail
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Call Recording
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Voicemail
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Our unique design makes it possible to automatically
 record individual or all calls without overpriced “bolt on” systems.
Call Recording Overview
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AltiGen's innovative design provides unlimited voicem
 ail. Never worry about “Voicemail Ports” again! Voicemail Overview
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Reporting Options
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AltiReport™
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Call Detail Record (CDR) Reports
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AltiReport is a web based reporting application with
 advanced reports and queries to measure call center performance.
AltiReport Overview
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Every AltiGen system includes as standard a Call
 Detail Record application to maintain a history of all call activity.
CDR Overview
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